Service & Support

Across the country, 25 major regional offices + 60 standardized after-sales service outlets have been deployed, with the outlets covering all major core cities in China and forming a localized service matrix with full coverage.

Engineers and spare parts are dispatched from the nearest location, overcoming the limits of geographical distance and laying a solid physical foundation for round-the-clock rapid on-site service and routine inspections.

New Vehicle Delivery Full Ride-along Hands-on Training

Delivery includes dedicated ride-along technical service, with a complete set of hands-on lessons conducted on site covering the full process of equipment operation, deep cleaning work, daily checks and basic maintenance. Step-by-step, hands-on drills ensure that operators can work independently and operate to standard.

During the Warranty Period Dedicated Follow-up Throughout

A dedicated engineer tracks the vehicle’s operating status and checks for potential faults in real time; lifetime repair support comes from the original manufacturer, with all parts supplied uniformly as genuine parts and delivered or shipped on demand, so the customer never needs to liaise with multiple parties at any stage.

After the Warranty Expires Ongoing Lifetime Maintenance Assurance

After the warranty expires, lifetime repairs, genuine parts supply and technical upgrade guidance continue to be provided, leaving no service gaps throughout the equipment’s entire lifecycle.

A two-tier routine inspection mechanism has been established, turning passive repairs into proactive maintenance:

Monthly on-site inspections by engineers: checking the condition of each vehicle one by one, cleaning wear parts and providing maintenance guidance on site;

Annual nationwide multi-department joint special inspections: a team drawn from the research institute, production and after-sales departments visits customers to comprehensively test vehicle performance and gather in-depth input on customers’ operating needs and suggestions for improvement, which is fed back into iterations of product design and processes to continuously improve the equipment’s adaptability.

A professional, full-time after-sales team of more than 70 people is on standby online 7×24 h throughout the year, handling fault inquiries and emergency repair requests at any time:

A two-tier spare parts reserve system of “headquarters central warehouse + regional city sub-warehouses” has been built, with dedicated parts warehouses in key cities such as Beijing, Tianjin, Shijiazhuang, Zhengzhou, Jinan, Xi’an and Hangzhou, where the full range of genuine wear parts and core components is kept in sufficient stock. Fast cross-regional allocation and delivery eliminate long waits, so repairs and maintenance are carried out efficiently.

With a professional after-sales team + nationwide service outlets + multi-level parts warehouses + full-lifecycle white-glove service, Hi-Shan not only provides high-end sanitation equipment but also tailors dedicated operating solutions and long-term maintenance plans for customers, creating long-term value for them through attentive service at every stage and doing its utmost to keep their equipment running stably while reducing operation and maintenance losses.